Monday, 10 December 2018

New Website

Our new website is up and running:

It's full of videos and information about shift patterns.

If you want to know more about creating a new shift pattern, why not watch our video

Tuesday, 1 August 2017

Team Building with Fundraising

Are you tired of your company spending thousands on forcing people to make bridges out of straws, fall over each other and sing happy, clappy songs in the name of team building, then why not try something different? You could do something for your favorite charity instead. Volunteer your group for a day at a local charity. Cleaning up the grounds for example. Gets everyone working together to help the community and they get to do all of those team building skills too. So, you select one to be the team leader, a sub team leader, just like on the Apprentice. Have them work out where they will get tools, see if they can work out what is appropriate clothing for a day of gardening. And all it will cost the company is a day of training.
If you want to do something a little more ambitious then what about a fundraising event. This will cost you a lot more time and money but then they get a lot more experience. You could do something simple like a coffee morning. That is nice and easy, get a venue and marketing team and give them a few hours to organise the event. They get to learn budgeting skills, marketing skills, and you have to do minimal effort. Then you just need to have the cakes and the coffee made on the morning. Send them all off for a baking course the day before or give them a budget for cake buying as see what they come up with. Do they know how to make tea and coffee for 100 people or is there a queue waiting for the kettle to boil? (This is not an exaggeration I have been to events and weighted 10 minutes for a cup of coffee since 10 people wanted it and they had to boil the kettle twice! Good job some people settled for cold drinks.)

Or you could be more ambitious. This week I organized a Royal Tea Party for Cancer Research UK. A wonderful charity and last year I joined my local fundraising committee. So if you need help organizing an event I suggest that you contact your local committee of your chosen charity and ask for help and advice on setting up a fundraising event.
So, I decided that my event would be a tea party with a speaker. Having been to lots of charity talks over the years I had a good idea of what is a good speaker. Firstly, think about your audience and pick appropriately, e.g. a motivational speaker in a tracksuit is not appropriate as a speaker for successful banker and academics. Than you need to think of someone people will pay to see and thirdly you want them to go away happy so they will give more money and come back to your events. So, there was one name that stuck in my head as a witty, interesting and would appeal to a large audience. Hence, I gave William French, a Falkland’s veteran, butler to the Royal Family and other celebrities, a call. You can see why he would appeal to large audience, those interesting in the military, the Royal Family and film stars would want to listen. But the really reason I asked him was that he is a very good speaker with a great story to tell.
So, I had my speaker, now I needed a venue. I went for my local theatre, (which is also a charity) lovely old theatre called the Robin Hood Theatre. A really gem, which helped me loads in organizing the event. Then there was advertising, amazing how much free publicity you can get for interesting charity events, newspapers and radio. Food I organized and got for the Cancer Research committee, (great set of bakers), local WI and a few over contacts. Raffle prizes I begged off everyone.
On the day, the committee stepped in once again to help me in the kitchen and selling raffle tickets, the theatre helped me in the box office and with lighting. Within 4 hours we set up, got everyone into their seats, laughed over William’s life story, stuffed people with cake, delighted half the crowd prizes and cleaned up. We raised over £1,300 for Cancer Research UK.

Now doesn’t that sound like more fun 

than your typical team building exercise?

Thursday, 16 June 2016

Frustrating Lack of Consistency

If you do not have clear rules and procedures, then it can be very frustrating for everyone. Take holidays for example. If everyone knows what the rules are then they can abide by them. However, the rules tend to change depending on who is in charge, who you ask or even who you are - then the system becomes unfair. Unfortunately, this is what often happens. Defining clear guidelines which will work for everyone in every possible scenario is incredibly difficult to set up.

So how do you ensure that your system will be fair to everyone?

Step 1: Understand what you need. This is the hardest thing to define. Yet if you know what you need then you can use that as the basis for your rules. So if you need a minimum of two people in the office at all times, say that.
Step 2: Fair rules. Write up a set of rules that are applicable to everyone.
Step 3: Testing and Evaluation. Look at the rules and see how they would have worked had you had them in place last year.
Step 4: Exceptions. There will always be exceptions to the rules, because you can’t think of everything, so have a “At manager’s discretion” clause.
Step 5: There are two sides to rules and procedures, checking to see that they work for the organisation, and checking that they work for the employee. When it comes to creating rules about holidays, think about ensuring that all of your employees can take all of their holidays in the year.
Step 6: Enforcement. When it comes to holidays, in practice, there are only two people who can manage and enforce the rules. You either have the ‘boss’ or the ‘temp’ do the administration. The ‘boss’ has to have the authority to implement any decisions they make. The ‘temp’ has no authority, so can only follow the rules. In this way everyone is treated equally and fairly.

If you are having trouble with holidays, then why not attend our course on holiday management. Alternatively, we also run courses on change management, annualised hours, absence and shift planning. 

Thursday, 5 May 2016

Shift Pattern Examples

There is nothing like an example when you are trying to explain a complicated problem. They are very useful tool for visualising and comparing methodologies and strategies. Hence C-Desk Technology has created hundreds of shift pattern examples to help you design and manage your own shift operation.

Office Hours shift pattern for five people
We have a number of shift patterns designed to cover a variety of operations from office hours shifts to 24/7 shift patterns.

All of the shift patterns were created in our shift pattern generator. They are displayed in Excel with counting functions to show the number of people on shift each day, the total number of sifts or hours each person would work each year.

We are now selling our shift patterns examples in our shop. If you would like to know what a shift pattern would look like over a year, or have an example to play with, then you can purchase the shift patterns from just £1 per shift pattern.

If you would like to know more about shift patterns, and the different options available, then vist our site at 

The perfect shift pattern is there, just waiting for you!

Wednesday, 27 April 2016

Finding the right shift pattern

If you want to know what the best shift pattern is for you, then you need to understand how a shift pattern is designed. Then what are the advantages and disadvantages of each and how they will affect you over the year.

So to makes things simple for you, C-Desk Technology has set up a website to help you understand the different shift patterns.

Shift Patterns

So it covers the main types of shift patterns. Including, double shift, 24/5 and 24/7. There are also a variety of shift patterns set out over a full year for you to buy in the shop.

Should you need more help creating the perfect shift pattern for you, C-Desk Technology also offers a training course and consultancy packages.

So you don't need to struggle with designing a shift pattern any more. Just select the one that's right for you from as little as £1

Monday, 25 April 2016

Shop for Shift Patterns

As a business, C-Desk Technology is always trying to find new ways to make operating an efficient shift operation easier. To this end, we have set up a new internet shop to allow you to purchase shift patterns from £1.

All of our shift patterns have been created in our own shift pattern generator. They not only demonstrate what the shift pattern would look like over a year, but they also have limited functionality. Using Excel, the shift pattern displays, how many people are on duty and counts up the number of shifts and hours each person on the shift pattern is scheduled to work.

The shift pattern can be used for teams or individuals. The shift patterns can also be exported to VisualrotaX so that you can manage larger groups effectively, with full functionality.

Our website also tells you about the advantages to different shift schedules.

Happy Shopping

Thursday, 14 April 2016

A&E delays reach a new record

In the news today, A&E departments underperformed for the second month in a row. They were unable to see 95% of all A&E patients within four hours. Which seems an awfully long time anyway until you look up the target, which is to “see”, “treat”, “admit” or “discharge” in four hours. Hospital administers are citing the lack of doctors as the reason they are unable to meet their targets.
Prof Mark Pugh, of Chorley NHS Trust, said: "We simply cannot staff the rotas and it is an unacceptable risk to patient safety to attempt to provide an emergency service with no doctors available to see people."

The target of 95% in 4 hours, is just a figure plucked out of the air anyway. So there are lots of ways round it if you are just trying to meet a target and not save lives. So you could leave anyone who is nearing the 4-hour mark to basically rot. Then focus on just clearing 95%. However, there are lots of other options. 4 hours is a very long time to make a change if you are getting too busy. Let’s face it, our local hospital is Newark in Nottinghamshire, which is about 140 miles from London, or about 1 hour 20 minutes by train. They could ship a doctor from a London hospital to Newark, and back again, in 4 hours!

So what do you do when you have a staff shortage in a critical skill set?

As a shift pattern consultant, I am often asked how to cover a temporary shortage while they recruit more people onto the team. There are lots of options available to managers who face this problem. The first step is to estimate the short fall and then see how much resource you have available. This can be a lot harder than you might think if your workload changes on a daily basis.

Once you have estimated the shortfall, you can then take steps to hire more people. This takes time, in the case of doctors, then it takes years to train more to cover a whole country’s short fall. So you need to use your current resource to cover the shortfall in the short term and then give them more time off in the future. So you can use overtime, agency workers or over staff them now and give them time off in lieu in the future when you can spare them.

One of the issues with using agency workers in hospitals, is that there is a cap of 55% above normal shift rates set on locum staff. Normally overtime rate (for industry within the UK) is about 50% above shift rates with double time on weekends and Bank Holidays. Now this means that on average if you work overtime you get an average of 65% above normal shift rates assuming that the requirement is evenly spread. It is very unlikely that the spread would be even in the first place as most staff shortages occur on nights and weekends because holidays will skew the distribution. This means that if you have a doctor who is willing to work overtime, then if they work for another hospital they will be taking a pay cut to work those hours without the agency fees being taken into account.

Hence hospitals are running short. Hospitals are limited by their current staffing levels. So what they need to do is use their current resources more effectively. This means that they need to over roster their current staff. This causes all sorts of issues in and of itself. Over rostering, means that you have to be careful of fatigue and run specialist shift patterns to limit their fatigue. In the past we have created shift patterns that allow people to work an average of 20% more hours than their basic working week. This can be a great temporary boost.

The other option is of course to use your current staff more effectively. So you change the way they work, or use assistants where ever possible to lower their workload. If the NHS had more GPs for example that were more readily available, then the workload in A&E might be reduced. The fact is if you can’t see everyone in four hours, there is a buildup. We are not talking about a large accident here; we are talking about a consistent under resource. So you know when you are busy and the four-hour target means that you would have to be consistency busy for at least 8-hours. That is an entire shift. So a simple easy to implement solution is that you have flexible shifts, where the person on the next shift can be called in two or four hours early. Often just one more person for a few hours can make the difference.

If you are currently failing to meet your workload or targets, then perhaps a different approach is needed. Please contact us at or call us on (+44) 1636 816466 to find out how we can help.